Who
are you guys anyway?
We are a Internet Based company specializing in
providing you with the best choices in Business
and Hosting services. Our Corporate offices are
located in the heart of the United States, Springfield
Missouri. Click here for
the full details.
How
long have you been in business? Team Media LLC was organized as an Limited
Liability Company in the Summer of 2000, in the
State of Missouri. Team Media LLC was formally known
as Anetweb.com an business and Internet solutions
provider which was formed in 1995. We have been
providing hosting services since 1997 and reseller
services since 2000. The name change was to increase
name branding of our services.
Why
TeamMediaLLC.com? We believe our prices are competitive, our service
is efficient, and our technical support is one of
the best offered.
How
long does it take to setup a account?
We usually setup the hosting accounts in
less than 20 minutes of you placing an order (excludes
check and paypal.com orders). You can start FTP'ing
your files/documents once we email you the setup
information with the setup instructions and passwords.
You will do this by using the dedicated IP address
in your email. As for your domain name, new orders
can take up 24 hours to propagate to your new hosting
account. Customer moving an existing domain to our
service must contact their existing Registrar and
ask them to update the domain record with our name
server information (also included in your activation
email) We cannot guarantee how fast they will
process requests.
I
want to transfer a Internic domain? How does this
work? We can do it for you or you can choose to
do it yourself. This is how it works: You submit
the registration or transfer request to your registrar,
(who you orginally paid for your domain registration). We cannot guarantee how fast they will process
requests. Average time is generally between 1-5
days. Click
here to see how to change the DNS at your Registrar.
You can find out the registered contacts for your
domain by running a domain
name check. If you do not have access to the
emails listed you can still process the transfer
by faxing over the required info. to Internic. Inform
us at the time of filling out your Work Order and
we will send you the required instructions for faxing
the documents.
Do
you host foreign domains? We host foreign domains from many parts of the
world. Registration of the foreign domain with the
local registration authority, is usually the responsibility
of the client. We can help register various foreign
domains - however a fee will be incurred. Please
contact us with your foreign domain name and we
will inform you of the charges involved.
Is
there a minimum commitment period? Minimum billing is prepaid monthly, but
we also offer quarterly, and 1 year prepayment as well. Some plans also
offer discounts for 1 year prepayment. You only
pay for 11 months instead of 12, and no setup fees
(See plan for details).
How
do I pay for your services? Check, Money order, Visa, MasterCard, American
Express, Discover, and paypal.com. Checks must be received 15 days
prior to renewal date. (renewal date=activation
date)
Do
you offer web design services? TeamMediaLLC.com provides web design, programming
help. Depending on your requirements and location,
we will be able to also refer you to our client
base of designers/programmers in your area.
Are
there any restrictions on the content? Yes, We do not host Adult Sites. Spamming
is not permitted. In addition any copyright infringement
problems etc. will result in closure of the site.
Please read our Hosting Contract for further details.
How
do I cancel my account? A request must be submitted via our Help
Desk. A confirmation will be given with the
effective date your site will be removed from the
system. There are only refunds of fees the first
30 days of a new activation. See below for details.
How
does your money back guarantee work?
To show
our confidence in our services, we offer all clients
a complete 30 Day Money Back. If you are not completely
satisfied with our services within the first 30
days of setting up your account, we will refund
all account prices. You will not receive money for
the following: All additional features fees including
setup fees and any monthly fees, any additional
bandwidth used, and anything we did not receive
including Domain Registration fees. This offer excludes
all Reseller Account.
