Servers Connections
Once you've established an internet connection through your
PC, your PC travels through several access points before actually
connecting to our servers. If there are any problems, within
or at any of those points, it will prevent you from logging
into your account. This obviously is out of our control.
TeamMediaOnline.com
servers are also monitored by an independent outside firm
who tracks our servers and their response time. We are notified
immediately when there is a problem. Hence, we are normally
aware of down servers and are working to restore services
before most clients experience any problems. We currently
have a 99.9% uptime rating through internetseer.com.
One simple
way to tell if it is your connection is to do a Trace Route.
Trace Routes can be done from your DOS prompt by typing (from
the windows directory):
c:\windows\tracert thedomain.com For network status call 417-862-7111
or visit http://teammedia.cc
E-mail Connections
If our servers are down or if you are experiencing problems
connecting to your account for other reasons not involved
with our servers, your e-mail is not going to work.
If you
can log into your account as well as visit your site through
your browser, then something is wrong either on your end or
with your internet access.
The most common issue is that users have their smtp server
set to their domain and not their ISP's mail server. Your
configuration will look something like this:
Incoming
Mail Server: mail.yourdomain.com
Outgoing Mail Server: YOUR ISP's MAIL SERVER
Other
problems might be due to changing your password recently.
Passwords on you site are independent of each other. If you
change your control panel password it does not mean it will
change your email password. You default email (your user name)
will be set to the original password assigned to your system
until you change it from the mail manager icon.
