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Contact Support

Phone & Live Support:
Monday - Friday 9am-5pm EST

Email Support:
24/7/365
Most Support request resolved within 12 hours from start to finish.

Phone: 417-862-7111
Fax: 877-417-4300



 Email Client Setup 


It is a simple process to set up your email program to receive and send email. We've included instructions for the four most popular e-mail clients below. Also reference the Control Panel Manual sections of this knowledge base for instructions on user accounts and password setup for those account. Please note the basic setting for any email client are described in your activation email.

Eudora Lite
Microsoft Outlook
Netscape


NOTE: For all e-mail clients, you must use YOUR dialup SMTP information, where you are asked for your outgoing SMTP account. You should obtain this information from your dialup Internet Service Provider. If for some reason you can't use your ISP's smtp please submit a suppot request to request this feature to be activated for your account. Please read our policies for email services.


Eudora Lite

Setting up Eudora Light

1. Click on the Tools menu and select Options.

2. Click on the Personal Info image under the Category section.

3. For the POP account field, enter username@mail.yourdomain.com.

4. For the Real name field, enter your name.

NOTE: You can use any name you want here with both upper and lower case letters.

5. For the Return address field, enter: username@yourdomain.com.

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6. Click on the Hosts image under the Category section.

7. For the SMTP field, enter your ISP's smtp-server.

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8. Click on the OK button.

Checking Your E-mail

1. Select File --> Check Mail or click on the Check Mail button.

A password window will appear.

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2. Enter your password

3. Click on the OK button.

When you receive a new e-mail message, it will show up in your In box. New e-mail messages have a bullet on the left side that will disappear when the message has been read.

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To read the new e-mail message, double-click on the item and a new window will appear displaying the contents of the e-mail message.

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To close the message, simply click on the X in the top-right corner of the message window.

Sending E-mail


1. Select Message --> New Message or click on the New Message button.

2. Fill in the To field with the recipient's e-mail address.

3. Fill in the Subject field with the topic of the e-mail message.

4. Fill in the Body of the e-mail with your message.

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5. Click on the Send button to deliver the e-mail.



Microsoft Outlook E-mail Settings

1. Open the Accounts view.

Because you can set up as many mail accounts as you want, the Internet Accounts dialog box displays all your account information. To open it, choose Tools --> Accounts from the menu bar.

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2. Create a new account.

The Internet Accounts dialog box has three tabs at the top. Click Mail to see only your mail accounts. (We'll talk about the Directory Services later.) Choose Add to start creating a new account.

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3. Answer the Wizard's Questions.

Answer the questions on each page of the Internet Connection Wizard, choosing the Next button to move from one question to the next.

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4. Enter Your Server Names.

You may have to verify some of the wizard's questions. In particular, your POP server and SMTP server names are. Your pop server is mail.yourdomain.com and your SMTP server will be the one your ISP uses. This information is essential if Outlook is to properly connect to your mail account for sending and retrieving mail.

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5. Enter Your Logon Name.

In this section you will need to enter the username and password of the account that you are trying to check.

Example: If I want to check mailto:123@mydomain.com the username will be OneWorld and the password will be the one I set in the Domain Manager.

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6. Choose a Connection

Select the kind of Internet connection that your computer uses. It's often convenient to select Connect Using My Local Area Network, even if you use a modem to connect to the Internet.

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7. Set a Default Account

If you want to make your new account the default for sending email, select the account name and click the Set as Default button.

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Netscape E-mail Settings

Setting up Netscape Mail

1. Click on the Options menu and select Mail and News Preferences.

2. Click on the Servers tab.

3. For the Outgoing Mail (SMTP) Server field, enter your ISP's smtp-server.

4. For the Incoming Mail (POP3) Server field, enter: mail.yourdomain.com.

5. For the POP3 User Name field, enter your username.

6. For the News (NNTP) Server field, enter your ISP's news-server.

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7. Click on the Identity tab.

8. In the Your Name field, enter your name.

NOTE: You can use whatever name you want here with both upper and lower case letters.

9. For the Your e-mail field, enter: username@youdomain.com

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10. Click on the OK button.

Checking Your e-mail

1. Click on the Window menu and select Netscape Mail or click on Image 3 which appears in the bottom-right corner of the Netscape window.

2. Click on the File menu and select Get New Mail or click on the Get Mail button.

A password window will appear.

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3. Enter your password

4. Cclick on the OK button.

When you receive a new e-mail message, it will show up in your In box. To read the e-mail simply select the message and it will be displayed below for easy reading.

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Sending E-Mail

1. Click on the File menu and select New Mail Message or click on the To:Mail button.

2. Fill in the Mail To field with the recipient's e-mail address.

3. Fill in the Subject field with the topic of the e-mail message.

4. Fill in the Body of the e-mail with your message.

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5. Click on the Send button to deliver the e-mail.

 
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